Canadian Complaint Process

Step 1) Let Us Know:

If you have a complaint, your first step should be to contact the American Income Life Insurance Company agency in your area. Contacting your local agency will often provide a faster solution. Otherwise, you may contact the head office:

  • American Income Life Insurance Company
  • PO Box 2608
  • Waco, Texas 76797
  • United States
  • Telephone: (254) 761-6400 or 1-800-433-3405
  • Fax: (254) 761-6670
  • E-mail: AILResolutions@ailife.com


Step 2) If Your Complaint Is Unresolved:

If you are dissatisfied with the response in Step 1 of the complaint process, you can send your written complaint to the contact below. Please include all relevant information with your letter, including your policy number, claim number, if applicable, and all supporting documentation together with the details of the complaint.

  • Ms. Kelly Kinser
  • PO Box 8080
  • McKinney, Texas 75070-8080
  • United States
  • Fax: 972-569-3244
  • E-mail: kkinser@Globe.Life


Step 3) Still Not Satisfied:

If you have completed Step 1 and Step 2 and your concern is still unresolved, please send your written complaint to the ombudsman:

  • Mr. Joel Scarborough
  • PO Box 2608
  • Waco, Texas 76797
  • United States
  • Telephone: (254) 761-6714
  • Fax: (254) 761-6670
  • E-mail: jscarborough@Globe.Life


Third-party complaint-handling process for this institution:

  • Mediation Sophilex
  • Dominique Bourcheix
  • 315-6 Desaulniers Blvd.
  • Saint-Lambert, QC, Canada, J4P 1L3
  • Telephone: (450) 923-3550
  • Fax: (450) 923-8118
  • http://www.mediationsophilex.ca