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When you join American Income Life you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that take pride to help Make Tomorrow Better. You’ll have the opportunity to grow your career while developing personally and professionally.

We offer a competitive salary with a great benefits package, including 401(K) match, pension plan, medical, dental, and vision health plans, short – term and long-term disability, paid time off, tuition reimbursement and other career development opportunities.

Job Summary

Oversee all Onboarding, Technical and Renewal unit functions (Companies: Direct Marketing, First Command, ESD, UA, GNY, FHL, LNL, and Globe)
Ensure all department utilized systems are working as expected, see resolution with IT as problems arise
Oversee and/or complete Upper Management requests, ensure their accuracy and timeliness
Coordinator and/or Leader for all current and future key initiative projects. Contact person for IT unit testing and implementation
Cultivate positive relationships with Upper Management, Department Managers and Field Representatives
Mentor Supervisors and staff to ensure that future company leaders are identified and cultivated
Ensure department functions fluidly with the appropriate headcount and within budget
Oversee the monthly account reconciliation process to ensure that all company money due from the field agents is recouped. Calculate projections of unrecoverable company expense
Oversee the Functional Area Recovery Management process. Ensure team members are aware in advance of expectations in the event of an emergency
Maintain the department time via Kronos
Oversee completion of annual staff reviews
Liaison for IT when in depth review and/or changes are necessary for systems and or core functionality
Oversee Department of Insurance State Audit process to ensure timeliness and accuracy to avoid unnecessary fines
Seek proactive resolution to all situations that arise, providing process improvement suggestions and error avoidance solutions when applicable
Suggest enhancement to current licensing system(s). If programming required, write up DPR and cost savings for approvals and processing
Thorough use of technology. Use and involved with the training of business applications to enhance department productivity and efficiency
Communicate information on a timely basis

Extreme detail work, accuracy is a must. Work/keyed data affect several departments in the company especially the sales-marketing efforts and the agents that write/sell our business

Primary Duties & Responsibilities

Key Responsibilities:
Daily Routine: (List in detail all the duties performed daily)

Responsible for the coordination of the activities of staff
Determine department readiness and meet objectives and assignments through data processing systems
Phone calls/email – answer questions and resolve problems – suggest alternatives
Resolve problems/answer questions from department employees regarding various system problems or accounting
Ensure employees in Managers charge are properly trained, aware of company/department policies and procedures
Develop methods to ensure the timeliness and efficiency of the work flow and assigned task
Communicate to Executive Management with a sense of urgency any problems with their staff, work flow, other departments, other company staff, emergency or unsafe situations, and company equipment
Work with Supervisors to develop training guidelines, material, methods and classes
Point of contact for Sales Executives, Recruiters, Directors, Agency Owners, General Agents, and Agents which requires the involvement of Department Management
Oversee maintenance of IT commission systems and daily production error corrections
Additional responsibilities as assigned by Executive Management

Periodic Routine: (List all duties performed on a regular basis less than daily such as weekly, monthly, quarterly, etc.)

Involvement in coordinating stages in Licensing Systems testing and implementing
Liaison activities with Sales, Accounting, Marketing and IT
Correspondence and telephone communication with agents and state insurance departments
Database query development and running
Release of Monthly Blackout

Occasional Duties: (List all the duties performed on other than a regular basis)

Staff Reviews
Involvement in state audits

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